Focus is a an area that I feel strongly about, where your focus is, is what determines the culture.
Do you focus on the outcomes or the causes?
For instance do you focus on the sales numbers or on the relationships with the customers? Most companies have a "value" or commitment about being customer centric but their actions and what they say are not necessarily aligned. Of course you need to review numbers but the numbers show the out come of the strength of your relationships....so once you see the numbers the discussion should not be about how to get the numbers up- but how to improve the customer relationships.