Show # 085 - Reinventing the Customer Experience

Show 85 of The Engaging Brand is up and running. Remember, you don't need an iPOD to listen! You can listen on your computer or download to an MP3 player and subscribe so that you NEVER miss a future episode...all for FREE! Sign up at the bottom of the post.

Today's show is an interview with Jonathan Tisch who is the Chairman and CEO of Loews Hotel and a global leader in the travel and tourism industry. Famed for building strong and lasting connections with countless customers every day, Jonathan shares his thoughts on how to reinvent the customer experience, thoughts which you can read more about in his book Chocolates on the Pillow aren't Enough

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