Healthy Customer Service

Still in hospital, however I have had some great learnings from cutomer service.

I look forward to nightshift. These wonderful nurses come and speak to you, ask how you are, laugh with you...make you feel special. I asked one about her appproach and she said she sees herself as an illness holiday guide.

Don't be side tracked by where the pain is often the problem is deeper. So true with employees don't forget to find out the real source of their unhappiness not just what they are telling you.

People need communication even if it is we don't know! When you get nothing you fill in the gaps and feel "unloved".....when you feel isolated you stop communicating as well.

We wil see what today will bring but I hear through the grapevine of nightshift after 6 days I may be heading for operation. Cannot thank you all enough for your warm wishes x