When is a Conversation not a Conversation?
Just had an interesting conversation with 2 people who have just had what they call "a conversation". Interesting because both believe they are right, both believe the other "didn't get it", and both believe the other is an idiot! Not sure that is what I would call a conversation because
- Conversations do not happen when you are consumed with emotion.
- Conversations are based on the art of listening not the art of talking
- Conversations are about both of you learning from the other, not one teaching the other.
- Conversations do not occur when interruptions are happening....that is just confirmation there is hearing but not listening...
- Conversations are never about getting to one truth, they are about understanding each others truth
We often confuse discussions, shouting matches, debates .... with conversations. Business thrives with conversations - leaders to followers, brand to consumers, suppliers to company etc Conversational marketing follows the same principles
Want to add money to your bottom line? Here is a secret recipe - profit comes through people communicating....communicating to create value in each others lives, whether inside or outside of the organisation.
