Apr 16, 2014

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4 Ways to Turn Problems into Profit Problems are annoying. They give us extra work, they side track us from our everyday work and they sap our energy. That is one way of looking at problems however I prefer a different way.... Why? Because problems abound and if we take this view then we will spiral into a negative mindset and a negative mindset is the worst possible outcome for anyone in business. So....I prefer to see problems as opportunities for no other reason that this...THEY ARE! Problem 1 - the customer has a problem with your product, service, quality etc These are the best kind of problems because these are a TRUE opportunity to increase customer loyalty. If you see this as an opportunity to show HOW you are different to the competition then you will win the heart of your customer. So how you can react differently? How can you surprise them? How can you get them talking to their friends about the service they received? Problem 2 - you don't have enough time or resources in the day. This can feel overwhelming but here is the thing...it is an outstanding opportunity to review what you NEED to do in order to ACHIEVE your goals. Not what you have to do because it is on a list BUT what you have to do because it will move you towards your goal. In business we often get caught up in busy-ness rather than working on our business. (Tweet this) Problem 3 - "you don't seem to be able to trust anyone to do their job properly". Again an opportunity to sit down, listen and understand what is the actual problem. Do they not understand the objectives, the values, the importance of their work? Have they got issues at home that are affecting them? Do they need training? Or do they need a more formal performance related meeting? Problem 4 - sales are tight and no matter how hard you work on increasing sales, the only technique that works are heavy discounts. This is a sign that your business is acting like a commodity - what opportunity exists to differentiate yourself? Are you trying to be too many things to too many people? Have you a clear plan of who you are, what benefits you offer and to which specific market sector? And if so how well have you communicated it? On this weeks podcast with Jeff Goins we talked about the power of words and by using the word opportunity you will see how this transforms your reaction. A problem is an opportunity, an opportunity to shine when everyone else whithers away. (Tweet this) A problem is only negative if it becomes contagious. Don't let problems reoccur by treating the cause at source. Problems highlight weakness in your offer, system or business model - react positively and address them early. (Tweet this)
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Why you should stop DOING social media Social is everywhere. From your fitness gear, to interactive shopping, from in car gadgets to gaming....and everything in between. Social is no longer a 'thing', a 'tool'...it is embedded into life. It is no longer an add-on, no longer something you use...it is the way that we live. Social is not a topic to learn but a mindset to live by....(Tweet this) When I was 12 I had to move schools; I hated my new school. I felt a total misfit. I felt isolated and I didn't want to go to school. At my previous school, I had loved it. I had loads of friends, member of sports teams and was always laughing.... I was miserable. Then Dad took me aside and said "It isn't the school. It isn't the students. You are still you. It is your mindset, you won't be happy until you let go of the other school. You won't be happy until you embrace the new school" He was right. It wasn't the new school that was not social, it was me. My mindset had changed because what had felt so natural, now felt forced. Socialising was something I was trying to do, rather than just being me and living a social life. Once I realised that...I fell in love with my new school and yes, loved it more than the previous one as it had so much more to offer in terms of sports and academic subjects. It is a similar situation when it comes to business today. Business are trying to force social into their business rather than embedding social into their culture. When they do that...they are miserable too! When you embed social into the culture, the business lives social rather than does social. (Tweet this) When you embed social into the culture, the business owns social through each and everyone who works there, rather than seeing it as a function. Consumers have already embedded social into their life. They don't think about 'doing social', they just live with social tools, to make their life as easy as possible. When we are thinking about our social in a business context, we need to adopt a similar mindset. If we need see it as an add-on to what we have traditionally done, then it won't work. We need to see it like the customer sees it, embedded in all that we do....then it will naturally engage the customer. It won't feel forced, it won't feel uncomfortable...it is just how our brand lives in the marketplace. To live social you need... The right people who believe in the uncompromising vision, passionately sharing it with others. That doesn't mean that you need all right brained or enthusiastic talkers or born optimists. Some of the most passionate people I know are academic researchers who share through their words or one of my former colleagues who spoke quietly and infrequently...but when she did everyone listened intently. Now that social is embedded in all that we do, we need...

Anna Farmery

Social Marketing Architect, Speaker, Author and in spare time completing PhD on the future of the social business model

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