May 23, 2007

The Power in You

While the world surveys global warming and energy shortages, we can sometimes forget the energy inside of us.

Electricity:- We have the power to light up any room with a smile, with our positive attitude. People are energised by people who believe, who have a "can do" attitude.

Gas:- We have the power in our voice, in our words. Words that are upbeat, words that are emotive, words that are uplifting.

Solar:- We have the power to create an environment that people can shine, people love the ability to show their value and gain respect from their peers for their work.

Wind of Change:- You have the ability to listen to concerns and create the picture of change, creating momentum that people can feel and understand.

No matter your budget, the power for the success lies inside of you. You are your own generator, and a generator of energy for others. Forget the need for governments to deal with energy, create your own fuel, your own energy to boost momentum.

23 May 2007 22:12:56 | Motivation

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Reinventing the Customer Experience I was speaking to Jonathan Tisch today, Co-Chairman and CEO of Loews Hotels about his new book Chocolates on the Pillow aren't Enough. The interview will be up later this week for you to hear his thoughts on how to reinvent the customer experience. However, I thought I would share my notes that I made during the interview. Employees are key to reinventing the customer experience. They need to feel the values to be able to deliver them. Consumers are more knowledgeable than ever. In order to create a wonderful experience, you need to ensure that the employees understand your products and services as well as the consumers. Think of customers as guests...no matter how you are interacting, on a website, in store, via the telephone. Customer service has evolved from a transactional base to an emotional basis. How are you developing that skill within your team. Each company needs to think about how to achieve the right balance between - global and local connections, real world vs virtual relationships, top down vs bottom up communications and centralized vs individual autonomy. The internet is changing business, changing the skills and talents we need - are you ready for this evolution. Watch out for the podcast interview for a fascinating interview with the hugely successful Jonathan Tisch. You can subscribe via iTunes or listen on your computer.
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Show # 085 - Reinventing the Customer Experience Show 85 of The Engaging Brand is up and running. Remember, you don't need an iPOD to listen! You can listen on your computer or download to an MP3 player and subscribe so that you NEVER miss a future episode...all for FREE! Sign up at the bottom of the post. Today's show is an interview with Jonathan Tisch who is the Chairman and CEO of Loews Hotel and a global leader in the travel and tourism industry. Famed for building strong and lasting connections with countless customers every day, Jonathan shares his thoughts on how to reinvent the customer experience, thoughts which you can read more about in his book Chocolates on the Pillow aren't Enough If you have feedback on the show - record an audio message by clicking on the recorder on the right hand side of this blog or e-mail me at [email protected] You may have noticed I have added a iPod link to all my shows (Left side of blog so that you can look back over the last shows) You can also listen on-line or subscribe to the show through Blubrry or iTunes and if you like the show why not leave a review on your favorite directory site! Message from Sponsor “Online Meetings Made Easy with GoToMeeting Try it Free for 45 days use Promo Code Podcast”

Anna Farmery

Social Marketing Architect, Speaker, Author and in spare time completing PhD on the future of the social business model

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