Jul 18, 2007

Lessons from a stressful week OK I admit it, I have felt stressed this week and stress is normally something that I refuse to do. Stress can be soul destroying, however I have learned a lot from the week -learning from experiences is a powerful way of turning a negative to a positive. Customer loyalty is built or destroyed not necessarily when things are going right but how you react to the customer when things go wrong. If you reach out to the customer when they need your help most, you have the chance of capturing the soul of that customer. There is no point in wasting energy on problems that you cannot solve or that are in the past - much better to use your energy on the solutions and the future. I felt stressed because I am passionate about my podcast - it is part of my desire to help people, to create content that improves the lives of others - when faced with losing it, it felt like losing the chance of creating my legacy. Stress is often a sign that you care, that it is important to you. Listen to your stress - work out what is causing it, you learn more about yourself. When you don't know which way to turn - STOP. Take time out, chill! Then set yourself 3 actions that will take yourself forward. Life happens - it is not what problems you face, it is how you face the problems! When you are faced with problems you find out who your friends really are - I know an obvious point but I don't think I would have got through this week without Krishna - thanks chuck, owe you a guinness! As I don't like stress, think I will ditch it now....much better to enjoy life and carry on creating a positive future for those around you.
Carnival of Leadership Development Welcome to the July 18, 2007 edition of carnival of leadership development. I love helping others achieve their potential - here is this months carnival to help you develop your thinking. Ruby presents 7 Things About Success That You Can Learn From Steve Jobs posted at Advice and Rants. Tupelo Kenyon presents Communication – Friend or Foe posted at Tupelo Kenyon, saying, "Leadership skills lean heavily on communication skills. Here's an insightful look at communication from an unusual vantage point." MabelandHarry presents 3 Reasons to Persevere posted at MabelandHarry Christopher J. Brunner presents The Importance of Being Assertive posted at GreatFX Business Cards, saying, "Tips on how to be more assertive and, thus, be more successful in both your business and personal life." Jack Yoest presents How to Manage a Sales Call posted at Yoest.comOr may be anytime. Especially for Your Business Blogger. Recently I worked with a client selling to a significant account. Before we entered the customer’s office, I reminded my client-sales guy of my role," Cade Krueger presents 3 Questions To Make Your Business Enjoyable And Durable posted at Write To Right. Jason Rakowski presents Humor in Customer Service and How It Can Help Your Business posted at Learn Good Customer Service, saying, "Your job is to sell something, not put on a clown act. How does humor fit into customer service?" Anna presents Thoughts on Corporate Podcasting posted at The Podcast Sisters Stacey Derbinshire presents Three Life Saving Tips For New Businesses posted at Starting a Small Home Business, Steve Pavlina presents Making Time for the Important posted at Steve Pavlina's Personal Development Blog. Debra Moorhead presents Accept Responsibility posted at Debra Moorhead.com. Brad Trnavsky presents Are YOU LinkedIn? posted at Brad M. Trnavsky - Sales & Management Blogger, saying, "A short article about the power of social networking, what it is, and how to use it for maintaining current relationships and developing new ones." Ivan Rios presents The Art of Leading / 5 Steps to Successful Leading posted at artofleading.net. Jack Yoest presents Management Training: The Collected Sayings of Benjamin Franklin?s Grandfather posted at Yoest.com“It’s hell to work for a nervous boss — especially when you are the one who is making him nervous.”" CA presents Every rivet is mission-critical posted at Atlantic Canada's Small Business Blog. David presents It's The Communication, Stupid! posted at Guideye.com, saying, "Every problem in business- with the possible exception of actual theft – boiled down to one thing: communication" wilson ng presents The Solution to the Problem posted at Reflections of a BizDrivenLife, Warren Wong presents How Much Money Is Integrity Worth? posted at Personal Development for INTJs, saying, "How much money is your integrity worth? Here's why integrity is your most valuable commodity." Christopher J. Brunner presents Leading by Example in a World of Copy Cats posted at GreatFX Business Cards, saying, "As a leader, what we do influences others in every aspect of our lives." vivek khemka presents 10 THINGS FOR NEW PRINCIPALS TO THINK ABOUT posted...

Anna Farmery

Social Marketing Architect, Speaker, Author and in spare time completing PhD on the future of the social business model

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