Healthy Customer Service

Still in hospital, however I have had some great learnings from cutomer service.

I look forward to nightshift. These wonderful nurses come and speak to you, ask how you are, laugh with you...make you feel special. I asked one about her appproach and she said she sees herself as an illness holiday guide.

Don't be side tracked by where the pain is often the problem is deeper. So true with employees don't forget to find out the real source of their unhappiness not just what they are telling you.

People need communication even if it is we don't know! When you get nothing you fill in the gaps and feel "unloved".....when you feel isolated you stop communicating as well.

We wil see what today will bring but I hear through the grapevine of nightshift after 6 days I may be heading for operation. Cannot thank you all enough for your warm wishes x

Comments

[Connie Bensen]

Wishing you a quick recovery. I saw your tweets & popped over here.
Take care!

[C.B. Whittemore]

Anna, I'm late to wish you a quick return home. I hope you are recuperating and possibly even relaxing? Happy New Year to you and I look forward to seeing you in NYC in 2008.

Anna,

Please add us to those wishing you health in the coming year and beyond (and belated birthday wishes to your nana!).

As you have told us time and again - "people will never forget how you make them feel" - and we can only hope that in your recovery, you will be empowered to share your personal story of 'engaging' both adversity and inspiration.

Along with well wishes, please accept our thanks for mentioning the on-line branding efforts of the Los Angeles Fire Department. We draw great energy from luminaries in the blogosphere, and you remain a guiding light to those of us who are sworn to serve.

Please let us know when your travels may bring you to Los Angeles. There's always room at our firehouse kitchen table, and a warm cup of coffee with your name on it.

Respectfully Yours in Safety and Service,

Brian Humphrey
Firefighter/Specialist
Public Service Officer
Los Angeles Fire Department

[Sonia Roody]

Customer service personnel should are commonly known to be kind and humble towards their clients. It's a relief that you experienced what customer services are really for, Anna. The key to a great relationship is indeed communication. =)

[Anna Farmery]

Often it is also about how employees are treated...engage them and they will be much more focused on engaging the customer